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How We Protect Your Account and Data

When you open an account at galaxi88, we handle your information and funds according to clear rules you should know.

Account security built into every loginYour data encrypted and stored locallyDirect support channels in your language
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galaxi88 How We Protect Your Account and Data
REACH US ANYTIME

How to Contact Us About Legal Matters

Live Chat Support Open the chat box in your account lobby any time and ask a policy question. Our team answers in Indonesian and English during 08:00 to 00:00 WIB, seven days a week.
Email Escalation Send formal requests to [email protected]. Include your account ID and the specific issue. We respond to all policy requests within 48 business hours.
Account Settings Log in to your account, go to Settings > Legal & Privacy. You can download your data, view your full terms and request account changes directly from there.
HOW WE EARN YOUR TRUST

Data, Security and Your Control

Encryption & Storage

Your login credentials and payment details are encrypted with 256-bit SSL. Servers storing your data are physically located in Indonesia and comply with local data residency rules.

Cookie & Tracking Policy

We use cookies only to keep you logged in and to track your play history inside your own account. We do not sell your behaviour data to third parties or advertisers.

Your Data Rights

Request a copy of everything we hold on you by emailing [email protected]. You can correct inaccurate information or request deletion where local law permits it.

Account Closure

Close your account at any time from Settings > Account Management. We delete personal information within 30 days; transaction records stay for seven years for regulatory purposes.

Third-Party Sharing

We share your data only with licensed payment processors (DANA, OVO, GoPay, QRIS operators) to process your deposits and withdrawals. No other third party receives your details.

Report a Concern

If you believe your data has been mishandled or your account is compromised, contact [email protected] immediately with the words 'DATA BREACH' or 'ACCOUNT SECURITY' in the subject line.

Legal & Policy FAQ

Your account stays open and your balance remains. We do not close accounts for inactivity. If you forget your password, use the 'Forgot Password' link on login and we'll send you a reset link via email within five minutes.

You can update your email and phone number yourself from Settings. Your registered name cannot be changed once verified for security and anti-fraud reasons. To update payment methods, go to Wallet > Payment Settings and add new DANA, OVO, GoPay or QRIS details.

We keep transaction history and play records for seven years to comply with Indonesia's financial reporting and anti-money-laundering rules. You can view your full history in Account > Transaction Log at any time.

Contact our support team via live chat or email with your transaction ID. We investigate disputes within five business days. If your payment processor (DANA, OVO, GoPay or QRIS) failed to process, we escalate directly to them and follow up daily until resolved.

Yes. The galaxi88 app and mobile browser use the same 256-bit encryption as desktop. When you log in from a new device, we send a verification code to your email as an extra security step. You can disable two-factor authentication in Settings if you prefer.

Yes. Email [email protected] with the subject line 'DATA REQUEST' and include your account ID. We send you a complete file of your personal data, play history and communication records within seven business days.

Account access depends on local law where you are. We do not restrict your login based on location, but some games or payment methods may be unavailable in certain regions. If you cannot deposit or withdraw, check your local rules or contact support to confirm your eligibility.

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