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Our Terms Shape How Your Account Works

When you open an account on galaxi88, these terms define what you can do, how deposits and withdrawals flow through DANA, OVO, GoPay and QRIS, and how we…

Account verification requiredDeposit and withdrawal rulesData and security practices
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galaxi88 Our Terms Shape How Your Account Works
GET HELP ANYTIME

How to Reach Us About Your Account

Our support team answers questions about your account, payment methods, and these terms across multiple channels and time zones.

Live Chat Open the chat window in the lobby. Most responses come within minutes during operating hours. Use this for urgent account questions or payment verification steps.
Email Support Send us a message with your account email and the issue. We reply within 24 hours with a detailed answer about your account or terms interpretation.
Account Settings Go to Settings > Help & Support to find FAQs and submit a ticket. Your account history and all transactions appear in the Wallet section for your records.
YOUR DATA AND SECURITY

How We Protect Your Information

Your personal data—name, email, phone, payment details—is encrypted and stored securely. We never share it with third parties without your consent, except where local law requires it.

Encryption

All data transfers use industry-standard TLS 1.3 encryption. Your payment details are never stored in plain text on our servers.

Two-Factor Authentication

Enable SMS or authenticator-based 2FA in Account Settings to add a verification step before login or withdrawal requests.

Session Security

Sessions expire after 15 minutes of no activity. Log out on any device from Settings > Active Sessions to revoke access instantly.

Fraud Monitoring

We track unusual withdrawal patterns, foreign IP addresses and rapid balance changes. Suspicious activity triggers a verification request or temporary hold.

Data Retention

We keep account records, transactions and support tickets for seven years to comply with financial reporting rules and investigate disputes.

Privacy Requests

Contact support to request a copy of your data, correct inaccuracies, or ask us to delete inactive account info where local law permits.

Common Questions About Your Account Terms

Yes. Go to Account Settings and edit your name, email, phone or address. Contact support if you need to change payment method details. We keep a change history for security. Deletion of inactive accounts depends on local law; reach out to discuss your request.

Use the Forgot Password link on the login page and verify your identity via email. If you lose your authenticator app, contact support with ID verification. We'll confirm your account ownership and reset your 2FA in under an hour during business hours.

Your wallet balance is held in a segregated account separate from our operating funds. If there's a dispute, contact support with your transaction ID and we'll investigate within 48 hours. Deposits via DANA, OVO, GoPay and QRIS create a direct audit trail.

Withdrawals are verified within one business day and sent to your chosen payment method. DANA, OVO, GoPay and QRIS transfers arrive instantly or within hours. No withdrawal fees apply. Some payment methods may charge network fees; check your receipt.

Yes. In Settings > Account Controls, you can set daily Deposit references or session time reminders. These limits apply immediately and help you manage your activity. You can adjust or remove them anytime, but new limits take effect on your next login.

Report it to support immediately with details of when you noticed it. We'll freeze your account, verify your identity, and review transaction history. If fraud is confirmed, we reverse unauthorized bets and restore your balance. Enable 2FA now to prevent unauthorized access.

We encrypt all data in transit and at rest, use secure password hashing, and never share your information with third parties without consent except where local law requires it. You can request a full copy of your data at any time via support.

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